The Help Desk is a convenient service which faculty and staff can call to receive immediate assistance for computer problems. It is currently being reorganized to be more efficient. The key change is the recent hire of Kevin Pruim, who will work with both the Help Desk and Network Support. Beginning in the spring semester, Help Desk assistance will be provided primarily by Kevin, with Don Martin and Peter Lynn covering some hours.

Also new is a database system, which will log users' calls and will leave a clear trail for troubleshooters to follow. The goal is to have most questions resolved over the phone. However, if the question needs further assistance, it will be referred to another IT person.

Faculty will be encouraged to contact the Help Desk instead of their IT liaisons if they need help. A liaison is not always able to provide immediate assistance, whereas the Help Desk will have someone available to look into the problem, Monday through Friday from 8am – 5pm. The IT liaison will also be notified about the problem in order to be kept aware of any issues.

The Help Desk is for faculty and staff. Students with computer problems should call Jill Zwicke at x5068.